FAQ

FAQ: Returns & Exchanges

Q: How long does it take to process a refund?

A: Refunds are processed within 5–8 business days after we receive your returned item.

Q: What is the window for returns or exchanges?

A: We offer a 7-day return or exchange policy starting from the delivery date.

Q: What if I received a damaged, defective, or wrong item?

A: For all regions, we cover return or exchange shipping costs. Exchanges are reshipped for free.

Q: What if I want to return or exchange for non-quality issues (e.g., style, size)?

A: You cover the international return shipping fee to our warehouse.

Q: What condition must returned items be in?

A: Items must be unused, with original packaging (including dust bag, gift box, and tags), and all tags must be attached. No scratches, stains, or modifications.